Our employees mean everything to us - and we are looking for new people today

Our business is built on quality of service, so we need the very best people whether it is engineers in the field (nationwide) or part of the office support team. We make it our priority to employ the best for a career, provide excellent training opportunities (including gaining qualifications), and rewarding hard work with great benefits. Testament to this many of our employees have been with us for 10 years and more. For more information on current vacancies and how to apply for them, visit the Serviceline vacancies page.  

Service Engineers (Catering, Refrigeration)

As a service engineer with Serviceline you will enjoy all the benefits the UK's market leader offers - manufacturer training, promotion opportunities, skills development and a comprehensive rewards package including excellent salary, air conditioned company van, pension scheme and overtime pay.

Contact us directly if you've got a sound technical background and want a satisfying career in this challenging but rewarding industry. We welcome trainees and experienced engineers with either catering or refrigeration skills. For quality control and training purposes, we may monitor or record your communications with us.

Become an engineer

Serviceline prides itself in providing 1st class quality service and we need 1st class engineers to assist us in delivering this. Come and work for us, and you’ll have a career, not just a job.

Our network spans the length and breadth of the country ensuring our customers receive the best in customer service and expertise, if you become one of the team you will help us deliver this every time. Our philosophy is empowering you to make a difference to our business.

Ask any of our new starters and they’ll tell you that one of the biggest benefits is the satisfaction they get from joining the team, and know they’ve played a part in helping our customers to keep their catering equipment running effectively and efficiently.

Our belief is do a good job and more development opportunities will come your way. It is absolutely in our interest that you have every chance to achieve your full potential. That’s why at Serviceline opportunities to grow and develop don’t just come along at the beginning; they’re stay with you throughout your entire career with us.

When you start, you’ll have your own Development Action Plan tailored by our training managers to ensure you succeed in your role and progress in your career.

Added to that, we have coaching, networking, knowledge sharing and “buddy” programmes to give you all the help and guidance you need. There will also be time set aside with your manager, to ensure that you get regular feedback on your progress. We are committed to give you all the internal coaching, external training and any practical support we can.

All engineers receive a tablet which enables our technical library of information to be immediately available to them. Technical and wiring diagrams, manufactures manuals and spare parts information can be viewed whilst you’re at a customer’s site ensuring you always have the information you need.

What’s a typical day at Serviceline…. This is what our engineers say

“No two jobs are the same, you’re never in the same place, and you meet people from all walks of life”

“Your job is to get the customer's equipment fixed, and keep it that way”

“You get all the support you need from your early days and right through your career”

”Our customers praise us for our can do attitude and professionalism”

Some customer comments about our engineers

"Cheerful, and helpful disposition keeps winning our customers over. Very good at his job, great customer service" - Comment from an FM company

"Just to confirm that the very helpful engineer has completed his work on the hot plate, he took the time to describe this was an awkward and difficult job."

"It’s nice to know there are still people like yourself in the world that can get things sorted."

"Your team were excellent, often the mark of good service is only apparent when things go wrong and properly addressed and I am really happy to have such a satisfactory outcome."

How To Contact Us 

For a confidential chat, call us and ask to speak to our HR team on 01438 363 000 or email hr@service-line.co.uk

Recruitment process

All our vacancies are advertised on this website and the Serviceline LinkedIn page.

Depending on the role, you may be asked to submit your CV as part of the application process.

You will receive an email notification telling you that we have received your application, and confirmation that your application is being processed. Your application is very important to us and we make every effort to ensure that you are kept informed at every stage of the process.

Your application will be reviewed by our recruitment team or recruiting manager to check the match between your experience and skills and those required by the role.

Telephone interviews may be conducted for some roles. If your application is successful, depending on the role, you will be invited to attend an assessment/interview. Each assessment is individually tailored to the role you are applying for and will reflect the key competencies/requirements for the role. You will be required to bring all relevant qualifications/certificates, proof of identification in the form of a passport or full birth certificate and drivers licence.