Office Vacancies

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PPM Manager - £35,000-£40,000


The PPM Manager role is a unique and exciting opportunity for someone to join our Service Delivery Team to devise and restructure the maintenance program for our 1500 + customer base from the ground up, through dynamic planning and efficient use of resource.  You will be responsible for heading up our Preventative Maintenance Team to meet our Customer’s expectations and deliver a quality service.

Your key responsibilities:

  • Implementing and controlling a structured service schedule for all customers
  • Measuring cost of delivery against contract income
  • Ensuring all service activity is captured and recorded against all customer assets
  • Review and maintain all service activity and standard operating procedures, with support of Technical Team and using industry best practice
  • Providing detailed reports and analysis on performance
  • Daily management of PPM Team

Requirements to perform the role:

  • Excellent problem solving and management skills
  • Background in planning/organisation
  • Management experience preferred.
  • Customer Service experience  

Benefits of the job:

  • 30 Days Holiday (which includes Bank Holidays)
  • Pension Scheme
  • Discounts at high street shops, supermarkets, gyms, and free personal mobile phone insurance

Salary: £35,000 to £40,000 pa, subject to experience

To apply for the PPM Manager role online, click here.

Contact Centre Agent - £20,000-£22,000


Our Contact Centre Agent role who is the perfect fit for someone passionate about providing industry-leading customer service.

Key responsibilities for the role:

  • Take ownership of incoming calls & emails to resolve customer queries, provide communication updates or escalate the query to the appropriate team as necessary.
  • Deliver personalised outbound calls, providing customer updates, follow up calls or obtaining critical information to identify equipment faults.
  • Ensure all communications are logged, or progressed, within our service management system with the correct priority level.
  • Assist with administration duties when required to ensure that customer records and equipment details are up to date within our service management system.

Requirements for the role:

  • Excellent telephone & email manner.
  • Good problem-solving skills.
  • Ability to work on multiple priorities at a time.
  • Passionate about delivering great customer service.
  • Strong computer skills, including MS office packages.
  • Previous contact centre experience preferred.

What you’ll receive:

  • Tailored induction & training plan.
  • 30 days holiday (which includes bank holidays).
  • Discounts at high street shops, supermarkets, gyms and free personal mobile phone insurance.
  • Company pension scheme.

Salary: £20,000 - £22,000 per annum, subject to experience.

To apply for the Contact Centre Agent role online, click here.

Sales Administrator - £21,000-£23,000


Celebrating our 30th year of service this year and due to our ongoing growth and success, we are moving to larger purpose-designed premises in Hertfordshire, with this we now have an exciting opportunity within our sales department, supporting the Senior Office Manager and external sales team.

Your key responsibilities:

  • Answering calls from customers, engineers and external sales team, dealing with their enquiries.
  • Liaising with sales team, recording new leads within the CRM for new contracts and equipment sales. 
  • Entering surveys and proposals onto the service management system and subsequently re-pricing new contracts or renewals following site surveys.
  • Raising quotations for an extended warranty on products.
  • Distribution of new contract information to the wider business following completed sales.
  • Co-ordinating contracts and ensuring records are kept up-to-date by liaising with other internal departments. 
  • Typing customer letters & creating management reports on new sales.

Requirements to perform the role:

  • Good telephone & email manner.
  • Ability to organise multiple priorities at a time.
  • Strong computer/data entry skills, including Microsoft Office packages.
  • Excellent attention to detail and written grammar.
  • Previous experience within a sales environment would be advantageous but not essential. 

Benefits of the job:

  • Tailored induction & training plan.
  • 30 days holiday (which includes bank holidays).
  • Discounts at high street shops, supermarkets, gyms, and free personal mobile phone insurance.
  • Company pension scheme.

Salary: £21,000 to £23,000 pa, subject to experience

To apply for the Sales Administrator role online, click here.

How to contact us

For a confidential chat, call us and ask to speak to our HR team on 01438 363 000 or email hr@service-line.co.uk