Covid-19 | Business Assurance Statement

Covid-19 | Business Assurance Statement

We recognise the continuing impacts arising from the spread of Covid-19 are of great concern for our customers, our staff and our stakeholders.

We would, however, like to reassure you that we at Serviceline are continually monitoring developments to ensure all our service facilities remain open and fully operational, providing you with continuing expert advice and ongoing service support.

Our customer service commitment
We have carefully reviewed our risk management protocols to ensure business continuity for the coming months ensuring all our Field, Administrative and After Sales Support Staff remain accessible to you.

Genuine spare parts
We are working closely with all our suppliers and partner networks to ensure the continuous supply of parts to facilitate ongoing service support and equipment break down cover.

Ongoing communication
With an increasing number of people now beginning to work from home, we appreciate that there are restrictions on travel and face to face meetings. As such, we have now implemented plans to ensure our team will continue to be contactable by phone or email.

We will provide continued updates via the Serviceline website,, and our other social media platforms.

Here to help and support you
We appreciate that the continuing spread of Covid-19 brings some of the greatest challenges ever seen in the foodservice and hospitality industry. Please be assured that we remain fully committed and are here to help all our customers, colleagues and service partners stay safe whilst we charter these unprecedented times together.

Kind regards,

Martin Carder
General Manager