Covid-19 | Serviceline Business Continuity Assurance Statement

Covid-19 Update | Serviceline Business Continuity Assurance Statement


We recognise the continuing impacts arising from the spread of Coronavirus are of great concern for our customers, our staff and our stakeholders. We would however, like to reassure you that at Serviceline, we are continually monitoring developments to ensure all our services remain fully operational to provide all “Key Worker” facilities with continued expert advice and ongoing service support.

Genuine Spare Parts
We are continually working closely with all our spare part suppliers and partner networks to ensure continuity of supply of parts to facilitate ongoing support for break down cover for “Key Worker” facilities.

Our Customer Service Commitment
We have carefully reviewed our risk management protocols to ensure business continuity for the coming months ensuring all our Field, Administrative and After Sales Support Staff remain accessible to you.

Ongoing Communication
We will provide continued updates through our Serviceline web site and all other social media channels.

Keeping in Touch and Here to Help
We appreciate that whilst there are restrictions on travel and face to face meetings, with an increasing number of people now beginning to work from home, we have now implemented plans to ensure our team will continue to be contactable by phone or email. Simply call 01438 363 000 or email servicesupport@service-line.co.uk

Here to Help and Support You
Whilst we acknowledge that the continuing spread of Coronavirus brings some of the greatest challenges ever seen in the foodservice and hospitality industry. Please be assured we remain fully committed and are here to help.

Kind Regards,

Martin Carder
General Manager