Dawson MMP - Same Service, Different Name

Everything you need to know about your existing service contract with Dawson MMP, the transfer of the Dawson field service team and the continuation of your equipment support.

Dawson MMP

In May 2017, Ali Group S.p.A announced that it would reposition the UK distribution, maintenance and support for brands sold by Dawson MMP Ltd. As part of this, the Dawson field service team transferred to another Ali Group business unit Serviceline, the UK’s premier kitchen and refrigeration maintenance provider.

Effective 1st November 2017 the engineer transfer brings the skills knowledge and expertise on the products previously supported by Dawson and compliments the nationwide engineer network provided to the UK commercial catering industry by Serviceline.

We’ve got you covered - FAQ’s regarding your continued Dawson Foodservice Equipment Support

I currently hold a service contract with Dawson MMP, will my contract be affected?

No, any existing Dawson service contract will not be affected. In order to ensure a continuity of service and maintenance support, Serviceline will be honouring all existing Dawson MMP service customers for the full duration of their contract.

All Dawson accounts are now live within our state of the art service management system meaning there will be no disruption in the support to your kitchen.

I recently purchased equipment through Dawson MMP, Is my warranty invalid?

Serviceline are fully committed to supporting the warranty and aftercare to all equipment sold by Dawson MMP within the past 2 years.

All work will be undertaken by the former Dawson engineering team to ensure you deal with the same engineer who knows your kitchen inside and out. Additional back up and support from the further Serviceline engineering team will be mobilised when required, ensuring we get to you as quickly as possible.

As an existing Dawson customer what contact changes do I need to make?

Put simply, there are no changes you need to make. From November 1st 2017 the Dawson service telephone number, service & engineer email addresses plus the website will be re-directed to Serviceline.

While all communication channels will be re-directed, we do advise that you use the main Serviceline contact information to reach our customer contact centre and avoid any future confusion.  Visit our contact page to learn more.

Dawson MMP provided support for a small part of my kitchen estate, can Serviceline offer cover for the whole of my kitchen?

Serviceline offers professional kitchen & refrigeration maintenance. For over 25 years our nationwide network of 120 engineers have provided preventative maintenance and emergency breakdown cover to commercial kitchens all across the UK.

We are currently offering a 5% discount on preventive maintenance contracts for any Dawson customer wishing to cover all commercial equipment within their kitchen with Serviceline. Combining all equipment maintenance into one invoice and one contact for all your equipment support.

Our close working relationship with many well-known brands such as Falcon, Williams, Wexiodisk, Rational, Hobart, Lincat, Electrolux and Fosters refrigeration ensures that engineers are manufacturer trained to provide industry leading support.

What happens once my current support contract expires?

If by this time you haven’t already taken advantage of the benefits from combining all commercial equipment maintenance into a Serviceline contract, we will issue you a renewal quotation for the continuation of the high-quality support provided by the Dawson engineering team.

Where can I find out more information?

Click the relevant item below to learn more about your continued support, how to contact Serviceline in case you have any questions and the additional benefits you gain from becoming a Serviceline partner.

How to log a call & place a breakdown call with Serviceline

Download the Serviceline Overview Brochure 

Equipment sales details

All products previously distributed by Dawson MMP are still widely available within the UK market, for equipment sales relating to former brands sold by Dawson MMP please contact

  • Lainox Combination Ovens - Falcon Foodservice Equipment
  • Comenda Warewashing Equipment - HTG Trading ltd t/a Hubbard Systems
  • Mareno Food Service Equipment - Grand Cuisine Ltd
  • Rosinox Cooking Equipment- Jestic Foodservice Equipment Ltd
  • Rendisk Dish Handling & Waste Management Solutions - Rendisk
Dawson brands