Duncan Grocott promoted from Service Director to Managing Director

Serviceline Directors

Serviceline announce new Managing Director

The AFE Group are pleased to announce that Duncan Grocott has been appointed as Managing Director of Serviceline. Serviceline has recently undertaken a review and reorganisation of its back-office operations and Duncan will now lead the company’s further investment and growth strategy in driving forward its service support for the catering and hospitality industries.

Duncan moves into the role with a wealth of experience within the service industry and Serviceline, having previously held the position of Service Director at Serviceline. Joining the company in August 2016 after four years as VP for Service at Caljan Rite-Hite, a 24/7 service operation within the postal and logistic sectors. Throughout his career, Duncan has had a passion for delivering service excellence, his extensive experience includes 14 years running a number of service operations within the materials handling, packaging and medical imaging industries.

Speaking about his appointment Duncan commented, “As a pure service business, service is what we do! It isn’t a bolt on to a wider product offering. Our strength lies in our ability to harness an extensive national team of directly employed engineers and specialists to provide support for a wide range of catering and refrigeration equipment, regardless of manufacturer.”

AFE Group Ltd CEO, Tim Smith stated, “Duncan has demonstrated a strong appreciation of the service issues faced within the business and is committed to spearheading Serviceline forwards. He will work very closely with Graham Skinner, Sales & Marketing Director and Linda Scothorn, HR & Administration Director as the key Serviceline board personnel.”

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Dawson MMP Ltd – A Statement From Serviceline

Serviceline_logo

Ali Group S.p.A recently announced the intention to reposition the UK distribution of the brands currently sold via Dawson MMP Ltd. A key part of this arrangement will see the Dawson field service team transferring to Serviceline*, and with them, the skills knowledge and expertise on the products and brands they support.

Serviceline are working closely with Dawson MMP throughout the transfer process to ensure robust and effective service support arrangements continue.

Serviceline already operates an extensive national network of over 100 skilled engineers supporting all areas of commercial cooking, warewash and refrigeration equipment for the commercial catering industry. Carrying extensive ISO accreditations to underpin the quality, safety, environmental and energy management standards that are all more frequently demanded by foodservice industry clients.

The addition of Dawson engineers, will further enhance and complement the support and service offered to the food service industry throughout the UK.

*Serviceline is a trading division of the AFE Group Ltd.


Visit Serviceline at ScotHot 2017, Stand 4535

Visit Serviceline at ScotHot 2017, stand 4535

UK’s leading maintenance specialist offering free kitchen site surveys for Scothot attendees

ScotHot, held at the SECC Glasgow, 15th – 16th March 2017 is Scotland’s biggest food, drink, hospitality and tourism trade show.

Over the two days key buyers and decision makers from top hospitality and catering establishments, along with a with a wide variety of suppliers will come together and exhibit the very best of the industry in Scotland.

During Scothot, Serviceline, providers of professional kitchen and refrigeration maintenance nationwide will be showcasing its comprehensive range of kitchen equipment and refrigeration maintenance services available from stand 4535.

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Welcome to the new Serviceline website

New Serviceline Website

Welcome to the new Serviceline website. Significant investment has been made to ensure a quick, responsive and well-built site aligning it with the very foundations our whole company is centred on; fast response times with premium service.

Tailor made to be viewed across desktop and mobile devices

We are extremely excited to share the new look with you, specifically designed to be viewed across desktop, tablets and mobiles whilst always putting the user experience first. Service contract options are clearly defined detailing number of visits per year and the work you can expect to be carried out on site, eradicating any hidden charges which often come as a nasty surprise.

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Serviceline presents Springboard Education and Industry Partnership Award

Serviceline presents Springboard award

The Springboard charity helps young people achieve their potential and provides skills development programmes for unemployed of any age to gain work within the hospitality, leisure and tourism industries. Now in their 14th year, the Springboard award dinner and celebration of excellence within our industry was held at Novotel London West, Thursday 24th November 2016.

Serviceline were once again proud sponsors of the event with over 550 people in attendance celebrating the outstanding work and new initiatives across the industries. Sales and marketing director, Graham Skinner (pictured) was a key member of the judging panel and presented the Education and Industry Partnership Award to QHotels who won three awards on the night for their education, recruitment and digital media practices throughout the year.

Graham Skinner commented on the event “The Springboard awards are always a fantastic evening, 2016 showcased once again the great work and focus on personal development being undertaken by many within the industry. Congratulations to those who won an award for their achievements in 2016.”

For more information on the Springboard charity visit; charity.springboard.uk.net


Damaged door seals cost energy

Damaged door seals cost energy. Photo of Williams Jade J2 refrigeratior operating efficiently.

Checked your fridge door seals lately? With increased temperatures damaged door seals cost energy and furthermore affect the proper operation of your refrigerator. Improperly sealing door seals mean equipment takes longer to cool food to the correct temperature. Not only using more energy but additionally working the compressor harder, increasing its chance of failure. If your door seal has cuts or splits in it or does not properly fit in the guide then it is time to replace it. Seals are easily replaced and our parts department can quickly identify the seal you require.

Learn how Serviceline can help

Visit our services page to find out how we ensure your equipment is operating to capacity.


Keeping refrigeration equipment cool

Keeping refrigeration equipment cool

Keeping refrigeration equipment cool may sound an easy task. However, the onset of fairer weather results in more stain on refrigeration equipment. As a result, our fridge team is gearing up to keep partners equipment cool throughout the summer. Now is the ideal time to get your refrigeration equipment serviced. Maintaining equipment ready for increased workload due to higher ambient temperatures whilst reducing chance of failure.

Keeping refrigeration equipment cool. Learn how Serviceline can help

To find out how we ensure your equipment is operating at capacity visit our services page.


Upgraded vehicle stores

Upgraded Vehicle Stores

We’ve upgraded vehicle stores through significant investment. As a result of stock replacement and new racking/storage systems, engineer’s vehicles are enabled to carry more parts. Further improving First Time Fix Rates for all our customers.

 


Vehicle monitoring

Enginneer using in vehicle monitoring technology

As a result of meeting our emissions targets towards ISO 50001 we are investing in vehicle monitoring and route planning systems. This new technology, now provided to all of our nationwide kitchen and refrigeration engineers calculates the most efficient route from customer to customer. In addition to a reduction of time spent in traffic this new system will reduce vehicle mileage and the carbon footprint of the vehicles.

Find out more

Visit our accreditations page to find out more about our ISO 50001 commitments.