Covid-19 | Serviceline Business Continuity Assurance Statement

Covid-19 Update | Serviceline Business Continuity Assurance Statement


We recognise the continuing impacts arising from the spread of Coronavirus are of great concern for our customers, our staff and our stakeholders. We would however, like to reassure you that at Serviceline, we are continually monitoring developments to ensure all our services remain fully operational to provide all “Key Worker” facilities with continued expert advice and ongoing service support.

Genuine Spare Parts
We are continually working closely with all our spare part suppliers and partner networks to ensure continuity of supply of parts to facilitate ongoing support for break down cover for “Key Worker” facilities.

Our Customer Service Commitment
We have carefully reviewed our risk management protocols to ensure business continuity for the coming months ensuring all our Field, Administrative and After Sales Support Staff remain accessible to you.

Ongoing Communication
We will provide continued updates through our Serviceline web site and all other social media channels.

Keeping in Touch and Here to Help
We appreciate that whilst there are restrictions on travel and face to face meetings, with an increasing number of people now beginning to work from home, we have now implemented plans to ensure our team will continue to be contactable by phone or email. Simply call 01438 363 000 or email servicesupport@service-line.co.uk

Here to Help and Support You
Whilst we acknowledge that the continuing spread of Coronavirus brings some of the greatest challenges ever seen in the foodservice and hospitality industry. Please be assured we remain fully committed and are here to help.

Kind Regards,

Martin Carder
General Manager


Covid-19 | We are ready to support the industry

Serviceline_Commercial Catering and Refrigeration

Covid-19 | We are ready to support the industry


We have put additional resources in place to facilitate breakdown calls from our contract customers. Where we can, we are also working to support all critical equipment for those without an existing maintenance contract within the wider foodservice industry, hospitals, and care facilities during this time too. 

 

Simply call 01438 363 000 or email servicesupport@service-line.co.uk to request an engineer.

 


Covid-19 | Business Assurance Statement

Covid-19 | Business Assurance Statement


We recognise the continuing impacts arising from the spread of Covid-19 are of great concern for our customers, our staff and our stakeholders.

We would, however, like to reassure you that we at Serviceline are continually monitoring developments to ensure all our service facilities remain open and fully operational, providing you with continuing expert advice and ongoing service support.

Our customer service commitment
We have carefully reviewed our risk management protocols to ensure business continuity for the coming months ensuring all our Field, Administrative and After Sales Support Staff remain accessible to you.

Genuine spare parts
We are working closely with all our suppliers and partner networks to ensure the continuous supply of parts to facilitate ongoing service support and equipment break down cover.

Ongoing communication
With an increasing number of people now beginning to work from home, we appreciate that there are restrictions on travel and face to face meetings. As such, we have now implemented plans to ensure our team will continue to be contactable by phone or email.

We will provide continued updates via the Serviceline website, www.service-line.co.uk, and our other social media platforms.

Here to help and support you
We appreciate that the continuing spread of Covid-19 brings some of the greatest challenges ever seen in the foodservice and hospitality industry. Please be assured that we remain fully committed and are here to help all our customers, colleagues and service partners stay safe whilst we charter these unprecedented times together.

Kind regards,

Martin Carder
General Manager


Serviceline retains ISO accreditation for the 9th successive year.

Serviceline ISO Accreditation

Serviceline retains ISO 9001, 14001 & 18001 accreditation


Serviceline is pleased to announce that as a result of an extensive independent external audit, we have successfully retained our ISO 9001:2015, 14001:2015 & 18001:2007 accreditations for the 9th successive year.

The accreditations confirm our robust Quality Management, Environment Management, and Health & Safety Systems are in operation and demonstrates our commitment to provide a quality service to both existing and new customers.

Speaking about the renewed accreditations Martin Carder, Serviceline General Manager, commented:

“Being awarded these ISO accreditations for a 9th successive year is a real testament to Serviceline, our policies and the systems we use within business every day.

Once again, these standards confirm our commitment to continuous improvement and our industry best practice. Giving our customers confidence that Serviceline are consistently delivering work of the highest quality”.

To find out more about the various accreditations Serviceline hold, visit https://service-line.co.uk/about-us/accreditations/


Current Engineering Vacancies

Serviceline We are recruiting

We’re recruiting!


Due to our ongoing growth and success, we have recently moved to larger purpose-designed premises in Hertfordshire.  We’re recruiting for a number of exciting roles as we continue to expand our engineering base.

If you have commercial catering or refrigeration engineering experience and you would like to join Serviceline’s nationwide engineering network we want to hear from you!

We currently have vacancies across the country for:

Commercial Catering Engineers

Commercial Refrigeration Engineers

Preventative Maintenance Engineers

To view, all of our current vacancies visit our careers page: www.service-line.co.uk/careers. Alternatively, please send your CV and covering letter to HR@service-line.co.uk.


FSM Awards Recap

FSM Awards 2019

Serviceline presents People Development Award at the FSM Awards 2019


The Food Service Management (FSM) Awards recognise outstanding individuals within the UK foodservice industry. The 2019 event was held at the prestigious Royal Garden Hotel in Kensington, London.

With a guest list of over 360 key industry representatives in attendance Graham Skinner, Sales & Marketing Director, presented the People Development Award to Natalie O’Dalaigh from Rapport Guest Services.

Speaking about the awards, Graham commented:

“Serviceline have been proud sponsors of the event for a number of years. The Food Service Management awards are always the most anticipated event of the year for contract caterers and a privilege to attend. 2019 has been no different and shown once again how much forward thinking and passion there is within the foodservice industry.

Congratulations to all the award winners and nominees for their fantastic achievements in 2019.”

For more information on the Food Service Management Awards or to learn more about the 2019 winners visit; www.fsmawards.co.uk/


We’ve Moved!

Serviceline_Office_Move

Serviceline invests in new facility


Serviceline is delighted to announce that we have moved to larger, purpose-built premises. Our new address is Serviceline, 1 Iceni Court, Icknield Way, Letchworth Garden City, Hertfordshire, SG6 1TN.

Speaking about the move Martin Carder, Serviceline General Manager, said:

Serviceline has been based in Hertfordshire for 30 years since the company first began in 1989 and we are pleased to continue our long-standing presence within the county having signed a long-term lease for our new headquarters in Letchworth Garden City.

The move follows a significant, six-figure, investment from Ali Group s.r.l. Our new home in Letchworth Garden City provides us with a far more modern space, allowing the company to expand in line with our growth targets and provide even more support to both our nationwide engineering workforce and ever-growing customer base.”

The new facility has been designed with our business process in mind, featuring a show kitchen which includes the latest AFE Group Ltd products from Falcon Foodservice Equipment & Williams Refrigeration plus dedicated space for our Service Support Centre.

Speaking about the business plans for the future Martin Carder stated:

The move represents the continuation of a new chapter for the business, as we strive to modernise the Serviceline brand.

So far in 2019, as we celebrate our 30th year, we have introduced updated company branding of our new Mercedes van fleet and redesigned engineer uniforms. The new facility complements these changes and aligns all elements of the business with our vision for the future of Serviceline.”

Should you have any queries regarding the business relocation please contact us at officemove@service-line.co.uk for more information.


Hidden Kitchen Costs – Damaged Door Seals

Damaged door seals cost energy. Photo of Williams Jade J2 refrigeratior operating efficiently.

Checked your fridge door seals lately? With increased temperatures, damaged door seals cost energy and furthermore affect the proper operation of your refrigerator. Improperly sealing door seals mean equipment takes longer to cool food to the correct temperature. Not only using more energy but additionally working the compressor harder, increasing its chance of failure. If your door seal has cuts or splits in it or does not properly fit in the guide then it is time to replace it. Seals are easily replaced and our parts department can quickly identify the seal you require.

Learn how Serviceline can help

Visit our services page to find out how we ensure your equipment is operating to capacity.


Catering Engineers – We’re Hiring!

Join the catering engineers who have already chosen to work with Serviceline in 2019


Due to an increased customer base and future retirements, we currently have a range of exciting catering engineer vacancies available across the UK

Why choose Serviceline?

As a member of Serviceline, one of the premier commercial catering and refrigeration maintenance providers within the UK, you would be joining our network of 120 engineers nationwide. Operating in some of the most prestigious kitchens within the market on a daily basis.

We pride ourselves in the quality of our service with maintenance schemes are the most comprehensive in the market. For our engineers, this means that they must strive to be the best in the industry. All engineers receive manufacture training and a continuous support program lead by our dedicated technical support team. The day to day support accessible by our engineers includes a technical query helpline, in addition to a full library of technical manuals, wiring diagrams and spare parts catalogues available via your handheld tablet.

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