Christmas & New Year Support 2018

Serviceline | Commercial Catering & Refrigeration Maintenance

Serviceline Support this Christmas & New Years

Christmas & New Year is a critical time for many of our customers, that’s why Serviceline will continue to offer the same exceptional service levels to our customers over this period. A full breakdown of our ongoing support during this period are:

Christmas & New Year Support

If you wish to save our Christmas & New Year support hours, download them here.

Merry Christmas and a Happy New Year from everyone at Serviceline!

 


Serviceline Present Education & Industry Partnership Award 2018

Graham Skinner Presenting Springboard Award

The Springboard charity helps young people achieve their potential, providing skills development programmes for unemployed at any age to gain work within the hospitality, leisure and tourism industries. Now in their 16th year, the Springboard awards dinner and industry celebration of excellence was held at Novotel London West, Monday 19th October 2018.

Serviceline were once again proud sponsors of the event with over 600 people in attendance celebrating the outstanding work and new initiatives across the industry. Serviceline Sales Director, Graham Skinner (pictured) presented the Education and Industry Partnership Award to Lincoln based Browns Pie Shop & Restaurant, who stood out from the other worthy nominees.

Following the event, Graham commented “The Springboard awards are always a fantastic evening, 2018 showcased once again the great work and development practices being undertaken by many within the industry. Congratulations to all those who were recognised for their exceptional achievements in 2018 with an award or nomination.”

For more information on the Springboard charity visit; charity.springboard.uk.net


Is your kitchen ready for the festive period?

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Learn how Serviceline can help keep your kitchen running when you need it most

The coming months can place great strain on your kitchen. Unprepared kitchens across the country risk making this time even more difficult without the use of fully functioning equipment.

Any machine inefficiency or breakdown can become expensive but also significantly costs operators with loss of production, food service disruption and increased kitchen downtime.

Serviceline offers 3 tailored preventative maintenance services which proactively identifies & solves any faults, improves operating performance and maintains equipment in accordance to manufacturer guidelines. Click here to learn more about the benefits or preventative maintenance, alternatively view our contract options here.

No maintenance plan in place? No problem.

It’s estimated that there are over 5 million commercial kitchen & refrigeration units within the UK and faults can occur at any time.

A Serviceline preventative maintenance contract not only reduces overall kitchen costs but it also provides our partners with priority engineer access. On the other hand, we also understand that some customers choose to deal with us reactively, utilising our nationwide network of 120 engineers available 7 days a week when a breakdown occurs.

If you don’t currently have a maintenance plan in place but require an engineer then don’t delay, contact Serviceline today.

Call: 01438 363 040
Email: sales@service-line.co.uk


Serviceline named Service & Maintenance Specialist 2018

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Serviceline is delighted to announce that we have been named Service and Maintenance Specialist 2018 at the inaugural FEJ Awards.

 

Held at the Hilton Metropole, Birmingham, 5th June 2018 the FEJ (Foodservice Equipment Journal) Awards 2018 are unique with the awards themselves voted for entirely by kitchen operators and chefs throughout the industry.

This award recognises the service and maintenance providers that come to the rescue when it’s most needed. Whether it’s efficiently carrying out Planned Preventative Maintenance (PPM) schemes or ensuring high first-time fix rates, such organisations are the unsung heroes of the kitchen industry.

Serviceline were shortlisted following a reorganisation of the back-office operations last year, which had the desired effect of realigning the business with its core values. One of these values includes supporting a wide range of vendor-neutral catering and refrigeration equipment via our national team of directly-employed engineers.

Fresh investment and new senior management expertise have led to a new service centre being created to speed up phone and email responses, while engineers have been repositioned into more locally-based service groups to ensure that whoever visits a site can respond more quickly with prior knowledge of the equipment portfolio.

Serviceline also successfully brought the Dawson field service team into its operation, integrating all Dawson maintenance accounts into its service management system to ensure a seamless transition.

Speaking about the event Graham Skinner, sales and marketing director said: Winning an award in this fashion shows that the dedication, hard work and customer service provided by our internal teams, coupled with the high standard and quality of work completed by our engineers in the field, goes a long way and is appreciated by our customers, leaving a lasting impression.”

Other finalists of the award included:

  • BBCS
  • Cystaltech
  • JLA Group
  • Marren Group

For more information regarding the awards and the other award winners visit: www.foodserviceequipmentjournal.com/


Catering Engineers – We’re Hiring!

Catering Engineers - We're Hiring

Join the 5 catering engineers who have already chosen to work with Serviceline in 2018

Due to an increased customer base and future retirements, we currently have a range of exciting catering engineer vacancies available across the UK within the following regions:

  • South Coast (Taunton area)
  • Yorkshire
  • Birmingham
  • Leicestershire
  • Central London
  • West of London

Why choose Serviceline?

As a member of Serviceline, one of the premier commercial catering and refrigeration maintenance providers within the UK, you would be joining our network of 120 engineers nationwide. Operating in some of the most prestigious kitchens within the market on a daily basis.

We pride ourselves in the quality of our service with maintenance schemes are the most comprehensive in the market. For our engineers, this means that they must strive to be the best in the industry. All engineers receive manufacture training and a continuous support program lead by our dedicated technical support team. The day to day support accessible by our engineers includes a technical query helpline, in addition to a full library of technical manuals, wiring diagrams and spare parts catalogues available via your handheld tablet.

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Food Service Management Awards 2017

Serviceline present industry accolade a FSM awards 2017

Serviceline present industry accolade at the Food Service Management Awards 2017

Judged by their peers the Food Service Management Awards (FSM) recognised as an industry accolade to outstanding individuals and the exceptional talent within the UK food service industry. The 2017 event was held at the prestigious Royal Garden Hotel, London.

With a guest list of over 400 key industry representatives in attendance Sales & Marketing Director, Graham Skinner (pictured) presented the People Development Award to Fleur Robilliard of Sodexo.

Speaking about the awards, Graham commented “Serviceline have been proud sponsors of the event for a number of years, it is always one of the best events of the year and a privilege to attend. 2017 has been no different and shown again how much forward thinking and passion there is within the food service industry.

Congratulations to all the award winners and nominees for their achievements in 2017. We are already looking forward to our involvement with FSM awards 2018”

For more information on the Food Service Management Awards or to learn more about the 2017 winners visit; www.fsmawards.co.uk/


Dawson MMP – Same Service, Different Name

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Visit our Dawson FAQ page and find out how your support will not be disrupted

Effective 1st November 2017 Serviceline will be honouring all existing Dawson MMP service contracts and legacy warranty.

We understand this can be a confusing time for current Dawson customers and distributors. With this in mind we have constructed an in-depth FAQ page, providing everything you need to know about your existing service contract with Dawson MMP, the transfer of the Dawson field service team and the continuation of your equipment support.

Visit our Dawson MMP Support webpage here.


Gas Safety Week: Fighting for a Gas Safe nation

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6 simple checks to help ensure your kitchen is a gas safe environment

Serviceline are proud to be supporting Gas Safety Week 2017,  18th – 24th September. Gas Safety Week is an annual safety week to raise awareness of gas safety and signifies the importance of taking care of your gas appliances. It is co-ordinated by Gas Safe Register, the official list of gas engineers who are legally allowed to work on gas appliances in UK.

Every year thousands of people across the UK are diagnosed with carbon monoxide poisoning, a consequence of over exposure to this highly poisonous gas. You can’t see it, taste it or smell it, but it can kill quickly and with no warning.

Badly installed and poorly serviced gas appliances can cause gas leaks, fires, explosions and carbon monoxide poisoning. Within the catering and hospitality sector gas safety is of the utmost importance, below are 6 checks to help ensure your kitchen is a gas safe environment.

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Dawson MMP Ltd – A Statement From Serviceline

Serviceline | Commercial Catering & Refrigeration Maintenance

Ali Group S.p.A recently announced the intention to reposition the UK distribution of the brands currently sold via Dawson MMP Ltd. A key part of this arrangement will see the Dawson field service team transferring to Serviceline*, and with them, the skills knowledge and expertise on the products and brands they support.

Serviceline are working closely with Dawson MMP throughout the transfer process to ensure robust and effective service support arrangements continue.

Serviceline already operates an extensive national network of over 100 skilled engineers supporting all areas of commercial cooking, warewash and refrigeration equipment for the commercial catering industry. Carrying extensive ISO accreditations to underpin the quality, safety, environmental and energy management standards that are all more frequently demanded by foodservice industry clients.

The addition of Dawson engineers, will further enhance and complement the support and service offered to the food service industry throughout the UK.

*Serviceline is a trading division of the AFE Group Ltd.