Office Vacancies

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Contact Centre Agent - £20,000-£22,000


Our Contact Centre Agent role who is the perfect fit for someone passionate about providing industry-leading customer service.

Key responsibilities for the role:

  • Take ownership of incoming calls & emails to resolve customer queries, provide communication updates or escalate the query to the appropriate team as necessary.
  • Deliver personalised outbound calls, providing customer updates, follow up calls or obtaining critical information to identify equipment faults.
  • Ensure all communications are logged, or progressed, within our service management system with the correct priority level.
  • Assist with administration duties when required to ensure that customer records and equipment details are up to date within our service management system.

Requirements for the role:

  • Excellent telephone & email manner.
  • Good problem-solving skills.
  • Ability to work on multiple priorities at a time.
  • Passionate about delivering great customer service.
  • Strong computer skills, including MS office packages.
  • Previous contact centre experience preferred.

What you’ll receive:

  • Tailored induction & training plan.
  • 30 days holiday (which includes bank holidays).
  • Discounts at high street shops, supermarkets, gyms and free personal mobile phone insurance.
  • Company pension scheme.

Salary: £20,000 - £22,000 per annum, subject to experience.

To apply for the Contact Centre Agent role online, click here.

How to contact us

For a confidential chat, call us and ask to speak to our HR team on 01438 363 000 or email hr@service-line.co.uk