Lincat issue immediate product recall – IMC 500 series of waste disposers ServiceLine | 20th May 2021 Lincat has issued immediate product recall, affecting the IMC 500 Series of waste disposers Serviceline remain fully committed to customer safety, and following the announcement immediately carried out a thorough review ensuring that all customers who may be affected, received the same urgent communication. Together with the Serviceline engineering teams, support has been provided to safely disconnect and isolate the equipment. The manufacturer stated: “Following the closure of the IMC factory, the manufacturing of all IMC products has been moved to Lincat. We have conducted a full technical review of every IMC product as part of the transfer process. As a result of this we have issued a voluntary recall on the 500 series waste disposers. The full technical review revealed in some instances there could be a potential safety risk with these disposers.” Lincat revealed: “We have become aware of an issue by which, in rare cases, the products may present a risk of electric shock and associated bodily injury to anyone coming into contact with them.” The safety warning advises users to stop using the item immediately, isolate the electricity supply to the equipment, and contact Lincat to arrange a return or refund, or free removal and replacement with an upgraded unit. Engineers should provide Lincat with customers’ company names, contact name, address, phone number, email address and the unit’s serial number. Servicing departments were also advised to quarantine all their stock of affected products and spares, and to contact the manufacturer to arrange for a return and refund. The company underlined: “We have contacted all our UK distributors to identify end user sites to enable us to make contact. We request anyone with any of the above products to stop using them with immediate effect and to contact us on the dedicated phone number or email address below”. Call 01522 437832 or email recall@lincat.co.uk Lincat IMC – URGENT Product Safety Recall Notice – April 2021.
Serviceline | Christmas & New Year Opening Times 2020 ServiceLine | 2nd December 2020 Serviceline | Christmas & New Year Opening Times 2020 We’re ready for the Festive Season! See our Xmas & New Year opening times for 2020.
Serviceline | Continuing to deliver reliable service and support. ServiceLine | 19th November 2020 Serviceline continues to deliver reactive and planned maintenance to vital front line and critical care and services. During a year like no other, Serviceline continue to grow and support its customers when it is needed the most. Despite facing the impact of lockdown 2, many customers have acknowledged the commitment shown by Serviceline during this pandemic and extended many large and key National service contracts including critical services such as health care, care homes, food supply chain and the Prison Service where fast efficient service is as important as ever. Right from the start, Serviceline drew on all their knowledge and resources to build a close, more agile team to ensure full Nationwide service coverage continued and rapid response available to all contract customers, in their time of need. With the support of our dedicated customer care, field engineers, field operations managers, logistics and the technical support teams, who have consistently gone the extra mile, despite the ever shifting landscape, we have grown and developed into a more versatile and customer focussed business. With the further development of our back office systems, Serviceline’s customers remain able to request an urgent equipment breakdown call 24/7-365.
Serviceline Covid-19 Update ServiceLine | 5th November 2020 To all our customers, We hope that above all, everyone stays safe and well during these very unusual times. Nothing is more important than health. We wanted to let everyone know that we will remain open and fully operational with our whole team following the latest government guidelines. A number of proactive steps have been taken in the course of this pandemic, to ensure our office and field teams are as safe as possible, with the sole aim of being here to help our customers for the duration of this pandemic. As the situation has already, the coming weeks will test us all but hope that you will stay in touch knowing we are there to support you. On behalf of us all at Serviceline, stay safe and well. Martin & Team
Serviceline Supports “Pedal for Pounds” Charity Ride for Garden House Hospice Care ServiceLine | 15th October 2020 Serviceline are giving full support to their National Account Manager, Simon Rutt, as he takes on the challenge of riding a Rickshaw around his local area of Stevenage and Letchworth. Simon is thankful for the incredible care taken of his wife Heidi, during her battle against cancer and is determined to complete the 30 mile ride in support of the Garden House Hospice Care, based in Letchworth. There will be plenty of support along the way with close family and friends taking part, joined by both the Managing Director, Martin Carder, and Sales Director, Barnaby Wright, who are also riding the route to lend their support. Please follow the link to Simon’s ‘Just Giving’ page, to lend your support by donating to this very valuable and worthy cause. Good luck Simon! Click here to visit the website Click here to donate
Serviceline | Equipment Recommissioning Service ServiceLine | 14th May 2020 Serviceline | Equipment Recommissioning Service Whilst we acknowledge that the continuing spread of Coronavirus brings some of the greatest challenges ever seen in the foodservice and hospitality industry, please be assured we remain fully committed and are here to help. We continue to work closely with all our spare part suppliers and partner networks to ensure continuity of supply of parts to facilitate ongoing support for break down cover to our customers. We also recognise the continuing impacts arising from the spread of Coronavirus are of great concern for our customers, and their staff. We would however, like to reassure you that we at Serviceline are continually monitoring developments to ensure all our services remain fully operational, with continued expert advice and ongoing service support. In addition, and as the Hospitality sector develops plans to operate under the current movement and social distancing restrictions, we have in place a core team of highly trained and skilled engineers who are available to respond to your equipment needs. With many kitchens being closed during this time, it is vital that in order to re-open and operate safely and efficiently, your equipment should be checked and re-commissioned safely to avoid unnecessary downtime and also additional costs. We at Serviceline have designed a specific equipment recommissioning schedule which is now available to our most important customers, so that we can ensure your operation is brought back into operation swiftly and safely. Simply call the sales team or email sales@service-line.co.uk.
Serviceline | Providing Essential Service ServiceLine | 7th May 2020 Serviceline | Providing Essential Service At Serviceline we are continuing to support key service providers such as the NHS, care homes, prisons, and schools. In support of these key worker facilities, our engineering team is still working across England, Scotland & Wales. You might even recognise this famous London landmark outside the facility our team completed a crucial service in today. Whilst essential service remains our top priority, we are also completing service & much needed reactive works for our key client contracts, where we are able to observe safe social distancing. If you are an essential service provider and need a reactive call on your catering or refrigeration equipment, then we are here to help. Email us at servicesupport@service-line.co.uk or call 01438 363 000 to find out more. As always, we strive to provide you with the very best service through this difficult time and beyond.
Covid-19 | Serviceline Business Continuity Assurance Statement ServiceLine | 1st April 2020 Covid-19 Update | Serviceline Business Continuity Assurance Statement We recognise the continuing impacts arising from the spread of Coronavirus are of great concern for our customers, our staff and our stakeholders. We would however, like to reassure you that at Serviceline, we are continually monitoring developments to ensure all our services remain fully operational to provide all “Key Worker” facilities with continued expert advice and ongoing service support. Genuine Spare Parts We are continually working closely with all our spare part suppliers and partner networks to ensure continuity of supply of parts to facilitate ongoing support for break down cover for “Key Worker” facilities. Our Customer Service Commitment We have carefully reviewed our risk management protocols to ensure business continuity for the coming months ensuring all our Field, Administrative and After Sales Support Staff remain accessible to you. Ongoing Communication We will provide continued updates through our Serviceline web site and all other social media channels. Keeping in Touch and Here to Help We appreciate that whilst there are restrictions on travel and face to face meetings, with an increasing number of people now beginning to work from home, we have now implemented plans to ensure our team will continue to be contactable by phone or email. Simply call 01438 363 000 or email servicesupport@service-line.co.uk Here to Help and Support You Whilst we acknowledge that the continuing spread of Coronavirus brings some of the greatest challenges ever seen in the foodservice and hospitality industry. Please be assured we remain fully committed and are here to help. Kind Regards, Martin Carder General Manager
Covid-19 | We are ready to support the industry ServiceLine | 20th March 2020 Covid-19 | We are ready to support the industry We have put additional resources in place to facilitate breakdown calls from our contract customers. Where we can, we are also working to support all critical equipment for those without an existing maintenance contract within the wider foodservice industry, hospitals, and care facilities during this time too. Simply call 01438 363 000 or email servicesupport@service-line.co.uk to request an engineer.
Covid-19 | Business Assurance Statement ServiceLine | 17th March 2020 Covid-19 | Business Assurance Statement We recognise the continuing impacts arising from the spread of Covid-19 are of great concern for our customers, our staff and our stakeholders. We would, however, like to reassure you that we at Serviceline are continually monitoring developments to ensure all our service facilities remain open and fully operational, providing you with continuing expert advice and ongoing service support. Our customer service commitment We have carefully reviewed our risk management protocols to ensure business continuity for the coming months ensuring all our Field, Administrative and After Sales Support Staff remain accessible to you. Genuine spare parts We are working closely with all our suppliers and partner networks to ensure the continuous supply of parts to facilitate ongoing service support and equipment break down cover. Ongoing communication With an increasing number of people now beginning to work from home, we appreciate that there are restrictions on travel and face to face meetings. As such, we have now implemented plans to ensure our team will continue to be contactable by phone or email. We will provide continued updates via the Serviceline website, www.service-line.co.uk, and our other social media platforms. Here to help and support you We appreciate that the continuing spread of Covid-19 brings some of the greatest challenges ever seen in the foodservice and hospitality industry. Please be assured that we remain fully committed and are here to help all our customers, colleagues and service partners stay safe whilst we charter these unprecedented times together. Kind regards, Martin Carder General Manager